COVID-19: A Message for our Patients – March 18
Please refer to our March 13th post for original information. We will be posting additional updates if anything should change. Below are Frequently Asked Questions that we have been receiving from our patients. Please don’t hesitate to give us a call if you have additional concerns.
Q. Are there any changes to your hours of business?
A. We are still open for business and have made no changes to our hours
Q. What extra precautions are you taking for cleaning and sanitation to ensure my safety when I am seen?
A. At this time, we are taking extreme measures for our sanitation and cleaning process in order to provide the best care for our patients. We have removed all toys, magazines, chocolate from our waiting room. We are allowing non-clinical staff to work from home. We have introduced a bleach cleaning and sanitizing process that includes regular (at a minimum) morning, lunch and afternoon wipedowns of all surfaces, bathrooms, chairs, door handles, exam tables, clipboards, pens etc. We are keeping ourselves seated when possible to minimize the foot traffic. We have posted signage at our front doors asking patients not to step foot in our office if they are experiencing symptoms. We are performing additional screening questions at our front desk. Our ultimate goal is to provide reassurance that our clinic is safe to enter.
Q. Have you made any changes to your visitor policy?
A. At this time, no one under the age of 18 is allowed to accompany you to your visit. We are requesting spouses/partners not to accompany you to your visit, but if you do bring a partner or spouse, they must remain in the waiting room for the duration of the visit. We normally have video restrictions during exams and ultrasounds, but we are lifting this restriction if you would like to Facetime/Videoconference your partner during your appointment.
Q. I am currently pregnant and I have a COVID-19 concern. What should I do?
A. Please refer the original post on March 13th for a FAQ for our OB patients and breastfeeding mothers. Our triage nurses are always available to help you at any time.
Q. I have an annual exam. Should I reschedule it? Are you still seeing annual exams?
A. At this time, we have made no restrictions as to the type of appointment that we are seeing. You are welcome to keep your existing appointment. However, if you wish to reschedule your appointment, please give us a call. We are happy to accommodate.
If you have any additional questions or concerns, please feel free to reach out to us. We are 100% available to address your questions and concerns that you may have.
Additionally, please know that we have implemented an all clinic “Command Central” and we are in constant communication with each other regarding patient questions and situations that may arise. We will also be sending a patient communication email weekly to patients that have appointment the following week, so that we can provide current guidance to our patients with upcoming appointments.
