COVID-19: A Message for our Patients – March 20
Please refer to our March 13th post for original information. We will be posting additional updates if anything should change.
In an effort to keep everyone safe, we are asking patients experiencing any of the common flu-like symptoms (fever, cough, shortness of breath) to NOT visit our locations, and instead call to reschedule appointments. If you have traveled outside of Minnesota within the past 14 days, we request that you call and reschedule for a later time. If you answer yes to any of the following questions, please call us to reschedule your appointment or speak with a nurse:
• Have you or a person near you had a fever in the last 24 hours? (Please check your temperature before you come to your visit)
• Have you or a person near you had any respiratory or flu like symptoms (cough, body aches, sore throat) in the last 24 hours?
• Have you traveled in the last 14 days or been on a cruise?
• Have you recently been tested for any respiratory infections including CoVid-19?
We continue taking extra precautions to provide the safest environment possible for our patients and staff. Effective immediately, we are requiring that patients come alone to their visits. This includes no children, including infants. We normally have video restrictions during exams and ultrasounds, but we are lifting this restriction if you would like to Facetime/Videoconference your partner during your appointment.
Starting today, we are now offering virtual visits with our providers! If you have a non-urgent visit, please give us a call to reschedule your appointment to a later date, or if you’d still like to keep your appointment and your visit is not urgent, we are happy to switch your visit to a videoconference with your provider. Please give us a call for more information. Anyone at the front desk can help!
For our current obstetrics patients: If you are currently pregnant, your 1st visit (pregnancy confirmation) should be switched to a virtual visit. If you are less than 10 weeks, please call us to delay your appointment until 10 weeks. All other OB patients that answered no to the screening questions above should attend your next visit, and your provider will discuss your upcoming visits with you.
Additional Frequently Asked Questions
Q. Are there any changes to your hours of business?
A. We are still open for business and have made no changes to our hours
Q. What extra precautions are you taking for cleaning and sanitation to ensure my safety if when I am seen?
A. At this time, we are taking extreme measures for our sanitation and cleaning process in order to provide the best care for our patients. We have removed all toys, magazines, chocolate from our waiting room. We are allowing non-clinical staff to work from home. We have introduced a bleach cleaning and sanitizing process that includes regular (at a minimum) morning, lunch and afternoon wipedowns of all surfaces, bathrooms, chairs, door handles, exam tables, clipboards, pens etc. We are keeping ourselves seated when possible to minimize the foot traffic. We have posted signage at our front doors asking patients not to step foot in our office if they are experiencing symptoms. We are performing additional screening questions at our front desk. Our ultimate goal is to provide reassurance that our clinic is safe to enter.
Q. I am currently pregnant and I have a COVID-19 concern. What should I do?
A. Please refer to our COVID-19 Section of our website for an FAQ for our OB patients and breastfeeding mothers. Our triage nurses are always available to help you at any time.
Q. I have an appointment at your Edina location and I am very nervous about coming into a Medical building. What should I do?
A. The most direct route to our clinic is to park in the back parking lot, and come up the back elevator to the 4th floor.
If you have any additional questions or concerns, please feel free to reach out to us. We are 100% available to address your questions and concerns that you may have. Additionally, please know that we have implemented an all clinic “Command Central” and we are in constant communication with each other regarding patient questions and situations that may arise. We will also be sending a patient communication email weekly so that we can provide current guidance to our patients with upcoming appointments.
